We answer every message ourselves — there is no outsourced support desk. Whether you are choosing between products, setting one up, or something is not behaving as it should, write to us and a person who knows the hardware will reply.
Email us
Before you write
If you are contacting us about a product that is already in your hands, including these details will usually save a round of messages:
- Which product, and the serial number if you have it
- Which app you are using — Estride Connect is the current app
- Your phone model and operating system version
- What you expected to happen, and what happened instead
- Screenshots or a recording, if the issue is something you can see on screen
Orders and delivery
For questions about an existing order, quote your order number. You can also follow a shipment yourself on the shipment tracking page.
Harmony is currently made to order with a lead time of around eight weeks. If you need a firmer date before ordering, ask us and we will tell you where the current batch stands.
Trade, veterinary and professional enquiries
If you are a saddle fitter, veterinary practice, physiotherapist or retailer, say so in your first message. Professional use raises different questions — repeatability, reporting, multiple horses, rental terms — and we will answer them directly rather than pointing you at the shop.
Company details
Estride is a trading name of Stride Innovations Limited, a private limited company registered in England and Wales, company number 10823490.